When the U2 Black iPod was first released, I ran out and bought one -- not because of U2, but that the iPod was black and pretty. Within 8 months of having it, the iPod would stop playing and would not reset. I did nothing waited another 3 months to finally take it in to the Apple Store in SoHo where I was issued a replacement.
I have had the replacement iPod for 2 months now and it will no longer work (that is to say it won't reset and the Apple logo keeps popping up along with a cartoon iPod with an unhappy face) I've been told that the battery is dead and that I should buy another, but shouldn't Apple cover this as I've only had the new iPod for a mere 60 days? I've tried for the past 2 days to get an appointment to the Genius Bar but the SoHo location is the ONLY store in NYC and apparently more Manhattanians get up before 7 to mark their territories on-line...
(insert big sigh here)
UPDATE: Thanks to all who left comment and gave advice. I made an appointment yesterday morning, walked in for my 3pm, told them what had happened, and they gave a replacement on the spot -- almost too easy. It is, however, a refurbished one and my warranty on it started yesterday so if there's another problem my fat ass is stomping back in there for a 5th time. Methinks I need a new one (however NO ONE has signed up for any of the offers...not even a friggin' Blockbuster account which could actually be used).
And the funny is that ipod costs 1/3 of its price to be produced. Maybe they are spending their efforts only to sell, but neither them know what they are selling.
Posted by: luca | Monday, January 23, 2006 at 02:27 PM
While I haven't had a probelm myself (he types while knocking on wood), my friend has recently gone through 3 ipods via the genius bar in a rather short time all ending with that sad little face. he said that they replace ipod with refurbished models not new, so beware...and YES, they should replace the whole ipod again. they really need to fix this situation as it happens all too often (always keep a back-up of your itunes library!!!)
Posted by: JR | Monday, January 23, 2006 at 08:25 AM
Sorry to hear about your iPod misery. I have been there. The battery thing is a particular drag. You can reserve a spot at the genius bar at the Apple store website, http://www.apple.com/retail/soho/. That way you can pick a convenient time rather than waiting and waiting. Also, the Apple website Support tabs have message boards and discussions which are tedious to wade through, but often have answers, and people will get back to you with suggestions. or just call me, you can get my number from Franna when she's not busy swimming with Mariah Carey. Good Luck.
Posted by: Aaron | Sunday, January 22, 2006 at 06:31 PM
http://reviews.cnet.com/4520-10165_7-5643378-1.html
Posted by: Jim | Friday, January 20, 2006 at 08:03 PM
they screw you on the batteries. ipod mini batteries are $99 for example. i saw someone on the bus with a radio-cassette player (and for some reason also a modern cellphone). perhaps go back in time to what works - though cumbersome and heavy. you'll just have to pick your favorite 90 minutes of music. might i suggest 30 adam ant songs in a row? sorry ipods bust. i've avoided them so far, even though i'm on a mac.
Posted by: avi | Friday, January 20, 2006 at 06:58 PM